Privacy Policy

We are committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your personal information.

Please note, your private information will never knowingly be provided to anybody outside of this organisation for any reason, unless you personally request us to do so, in writing.

 We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information that identifies an individual. Examples of Personal Information we collect may include names, organisation names and details, email addresses, and phone numbers.

This Personal Information may be obtained through the contact form via our website, by telephone, by email, or within files shared through usual business transactions. We don’t guarantee website links or policy of other third parties, e.g., when sharing information through shared drives and cloud storage.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. We will never collect any sensitive information of this type willingly however, if through usual business transactions any sensitive information is collected, it will only ever be used for the primary purpose for which it was obtained. Your information will never be disclosed or utilised for any secondary purpose, nor disclosed to any third party without your express permission in writing.

Third Parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with your contact information by third parties. In such a case we will take reasonable steps to ensure that third parties are operating legitimately and that you will be made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information will never be disclosed.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the Personal Information is, or will be stored in client files which will be kept for a minimum of 7 years. In the case of a known or suspected unauthorised security breach where your personal information may be accessed, you will be notified immediately, and we will strongly pursue legal avenues to retrieve such data.

Access to your own Personal Information

You may access the personal information we hold about you at any time without exceptions. If you wish to access your personal information, please contact us in writing via email or y utilising the contact form on this site. We will not charge any fee for your access request. In order to protect your personal information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us immediately via email or by using the contact form on this site.